Refund and Returns Policy

Overview

All items are sold are non-refundable. Returns will be accepted if there are major issues with the device. Please note that all devices are thoroughly inspected before shipping out. If you do have any issues with your device, please issue a ticket and your matter will be attended to swiftly.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@retrorevivelabs.com and send your item to: Bishan St 13 BLK 173 #13-107 Singapore 570173

Shipping returns

To return your product, you should mail your product to: Bishan St 13 BLK 173 #13-107 Singapore 570173

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at support@retrorevivelabs.com for questions related to refunds and returns.