Privacy Policy - retrorevivelabs.com

Last updated: 19 October 2026

RetroReviveLabs is a small Game Boy repair and modding shop based in Singapore. This policy explains what personal data we collect through retrorevivelabs.com, why we collect it, who we share it with and how you can access, correct or delete it. We handle personal data in line with Singapore’s Personal Data Protection Act (PDPA).

Questions or requests: email support@retrorevivelabs.com.

What we collect

When you create an account: your name, email address and password. Passwords are stored in encrypted (hashed) form, so we cannot see them.
When you sign in with Google: Google shares your name, email address and, if available, your profile picture with us. We do not get your Google password.
When you place an order: your name, email address, phone number, billing and delivery address, the items you bought, any build options you chose and any notes you add. Your order history is saved to your account.
When you book a repair: details of your console and the repair, and the messages you send us on WhatsApp to arrange drop-off or hand-over.
When you email us: your email address and whatever you include in your message.
When you browse the site: technical data such as pages visited, the site that referred you, device and browser type, and approximate location. This comes from cookies and similar tools, explained below.

We do not collect or store your full card details. Payments are handled by Stripe (see below).

How we use your data

To process, deliver and support your order or repair, including order confirmations, shipping updates and warranty help.
To run your account, so you can see your orders, addresses and account details.
To send the S$5 welcome code. When you create an account, we email you a personal one-time discount code and show it on your account page.
To ask for a review after you receive an order. You can ignore these emails.
To answer your questions and arrange repair drop-offs.
To understand how the site is used and to measure our advertising, so we can improve the shop.
To keep the site secure and prevent fraud.

If we send you marketing emails, each one will include a way to unsubscribe.

Who we share it with

We do not sell your personal data. We share it only with service providers who help us run the shop, and only as much as they need:

Stripe: processes card and other payments shown at checkout, such as PayNow. Stripe handles your payment details under its own privacy policy.
Google: Google sign-in, plus Google Analytics and Google Ads through Site Kit and Google for WooCommerce, which measure site visits and ad results.
Postal and courier services: your name, address and phone number, to deliver your order.
WhatsApp (Meta): if you choose to message us there about a repair.
Our website host and email delivery services: they store the site and its data and send our order and account emails.

We may also disclose data if the law requires it. Some of these providers may store or process data outside Singapore. Where that happens, we rely on providers that protect personal data to a standard comparable to the PDPA.

Cookies

Cookies are small files saved in your browser. We use:

Essential cookies: keep your cart, keep you signed in, protect forms, and let our caching system show you the right version of a page. The site cannot work properly without these.
Order attribution: WooCommerce records how you arrived at the site, such as from a search or an ad, and saves this with any order you place.
Analytics and advertising cookies: Google Analytics and Google Ads cookies help us see which pages and ads work.

You can block or delete cookies in your browser settings. If you block essential cookies, the cart and sign-in may not work.

How long we keep it

Order records: kept as long as needed for delivery, warranty, returns and our accounting records, and for any longer period the law requires.
Accounts: kept until you ask us to delete yours.
Emails and WhatsApp messages: kept as long as needed to deal with your request or repair.

When we no longer need data for these purposes, we delete it or make it anonymous.

Your choices and rights

See or update your data: sign in and go to My account to view your orders and change your addresses and account details.
Request a copy, correction or deletion: email support@retrorevivelabs.com. We will reply within 30 days. We may need to keep some order records for legal or accounting reasons.
Withdraw consent: email us to withdraw consent to our use of your data, or unsubscribe from marketing emails using the link in the email. If you withdraw consent, we may not be able to complete an order or keep your account open, and we will tell you if so.

Security

The site uses HTTPS encryption. Payments are handled by Stripe, so card details never reach our servers. Access to customer data is limited to the shop owner. No website is completely secure, but we take reasonable steps to protect your data.

Children

Our shop is not aimed at children. If you are under 18, please ask a parent or guardian to place your order.

Changes to this policy

We may update this policy when the shop or the tools we use change. The date at the top shows when it last changed.

Contact

RetroReviveLabs, Singapore
Email: support@retrorevivelabs.com